At Bigo Fashion, customer satisfaction is our top priority. We take great pride in offering premium-quality African Swiss Voile Embroidered Lace. However, if you’re not entirely satisfied with your purchase, we’re here to help.

1. Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must be:

Unused and in the same condition that you received it.
In the original packaging.
Free from any damage, stains, or alterations.

Note: Customized or cut fabric is not eligible for return.

2. Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed within 7 business days.
The refund will be issued to your original payment method.
Shipping charges are non-refundable.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us with photos of the defect.

4. How to Initiate a Return

To start a return, please contact our customer support at:

📞 Phone/WhatsApp: +971 52 562 0514
📧 Email: ik272567@gmai..com

Please include:

Your order number
Reason for return
Photo of the item (if damaged or defective)

We will guide you through the return process.

5. Shipping Costs

The buyer is responsible for return shipping costs unless the product was received damaged or incorrect.
We recommend using a trackable shipping service.

Bigo Fashion reserves the right to update or modify this policy at any time without prior notice. For any questions or concerns, feel free to reach out to our support team.

Thank you for shopping with us!